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Computer
Repairs

When
my printer's type began to grow faint, I called a local
repair shop here a friendly man informed me that the
printer probably needed only to be cleaned. Because
the store charged $50 for such cleanings, he told me,
I might be better off reading the printer's manual and
trying the job myself.
Pleasantly surprised by his candor, I asked, "Does
your boss know that you discourage business?" "Actually
it's my boss's idea," the employee replied
sheepishly. "We usually make more money on repairs
if we let people try to fix things themselves first."
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